The Development and Impact of the MERP Application

Industry: Utility, Communication

Project Background

The Mobile Emergency Response Plan (MERP) is a cutting-edge solution designed to streamline and improve the efficiency of organizational emergency operations plans. MERP is available as both a web and mobile application across Apple iOS and Android platforms, and it ensures that staff have immediate access to essential policies and procedures during emergency incidents.

Challenges

  • Ensuring that the emergency plans are easily accessible and usable by staff in high-stress situations.
  • Securely integrate the app with various backend systems and ensure data security, particularly for login mechanisms and API communications.
  • Maintaining the app's high performance and reliability, especially for real-time updates and in-app messaging during emergencies.
  • Encouraging continuous engagement with the app ensures staff are familiar with its functionality before emergencies occur.

Solutions

  • Designed and developed the front-end mobile application focusing on architectural robustness.
  • Implemented a centralized Redux store environment for efficient app data management.
  • Integrated backend APIs through a secure HTTPS channel and added socket connections for real-time communications, complemented by OAuth and JWT for secure login procedures.
  • Developed reusable functional components, customized JavaScript flowcharts, webviews for HTML content, and a document and file reader.
  • Developed reusable functional components, customized JavaScript flowcharts, webviews for HTML content, and a document and file reader.
  • Introduced in-app messaging with WebSockets and push notifications, added analytics and deep linking features, and ensured the app's deployment on stores for accessibility.

Results

  • Staff now have immediate and reliable access to emergency plans, significantly improving organizational readiness for emergency incidents.
  • Integrating real-time messaging and updates has streamlined communication, ensuring timely and coordinated responses during emergencies.
  • The app's intuitive design and robust functionality have led to high user adoption rates, with positive feedback on its ease of use and reliability.
  • Through secure integrations and optimized performance, the app has proven to be a dependable tool for emergency response, with no reported security breaches or significant downtime.

Tech Stack

  • JavScript
  • React Native
  • React Navigation
  • React Redux
  • Redux Persist
  • REST APIs
  • Websockets
  • APNS
  • GCM
  • Iterable
  • Segment
  • Mixpanel
  • MS App center

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