This offer is for you if

• You have a long term software project, a product or a cloud application, build on Microsoft technologies, that is hard to maintain
• You need to support the application 24×7 with varying user loads
• You need to support a wide range of users including business users and technical staff
• The application keeps going down and repeatedly has bugs
• Routine maintenance tasks are difficult. You jump from fire to fire
• Budgets for application maintenance are out of control. Low budget partners have failed to deliver.
• Business users are complaining about lack of availability of the application
• The key resource/vendor who maintained the application left and no one else seems to know enough about the application
• The application is built on technology that is now obsolete
• Support hours are unpredictable which makes resource scheduling difficult
• Tight availability SLAs lead to very low resource utilization within the support team
• You want to predict maintenance issues BEFORE they happen and not after

What is on offer

• One time tasks
  • Administrative
    • Application handover and transition
    • Structured application documentation and persistence
  • Architectural
    • Best practice review
    • Operations review
    • SDLC process review
• Ongoing / Repetitive tasks
  • Level 1 Support – Call center
  • Level 2 Support – IT Operations
  • Level 3 Support – Code Changes and Bug Fixing
• Support persistence – training videos that guide new resources quickly into a new project